Refund policy

At Vlookup Atelier, every garment is carefully crafted and quality-checked before dispatch. Due to the nature of our products, we do not offer returns or refunds for reasons such as change of mind, incorrect size selection, personal preference, or color variation due to screen display settings.

No Return Policy

All purchases made through Vlookup Atelier are final. We do not accept returns or exchanges unless the product received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

We request customers to inspect their order upon delivery.

If you receive:

A damaged product
A defective product
An incorrect item

Please contact us within 48 hours of delivery at info@vlookupatelier.com with:

Your order number
Clear photographs of the product and packaging
A brief description of the issue

Our team will review your request and respond within 3–5 business days.

Refunds

If your claim is approved after inspection, we may offer one of the following at our sole discretion:

A replacement product (subject to availability)
Store credit
A refund to the original payment method

Approved refunds will be processed within 7–10 business days. The time required for the refund to reflect in your account may vary depending on your bank or payment provider.